Frequently Asked Questions
Yes, socks are required to play on the inflatables.
Indeed! Our inflatables are meticulously crafted to endure heavy indoor usage. Before being deployed to any of our nationwide facilities, each inflatable undergoes stringent testing to ensure safety for all age groups. Moreover, we bolster stability by anchoring every inflatable securely to the floor, wall, and/or ceiling. Regular cleaning and thorough inspections are integral parts of our maintenance routine, ensuring top-notch quality and safety standards at all times
To comply with insurance requirements, all guests entering our arenas must fill out a waiver. Guests under 17 must have their waiver signed by a parent or guardian. For your convenience, family members aged 17 or younger can be included on the same waiver. You can ask your guest to sign it online to speed up check-in, please send them this link:
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Yes- It’s about 25 F. We provide boots and shoe covers for free. Kids need to wear warm clothes like gloves, jackets (optional but recommended); We can provide those if you want but it depends on availability so please bring winter gear if possible.
No, Just the snow room is cold.
Yes, we do have parking available in the front of our building as well as along the side and the back of our facility. Double parking in the front and double parking in the back of our facility is permitted.
Gratuities for our staff are always welcome.
Yes! Here at Snowy we support our troops by offering a 10% discount off the base price of any of our party packages.
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Snowy safety video before entering the inflatable arena(s).
Want to add extras to your party?
You can wait for our follow-up text to confirm your add-ons, or simply reply to your party confirmation text with the items you’d like to include. We’ll take care of the rest, and you can pay after the party.
Please note: We require at least 48 hours’ notice to make changes, and all add-ons are subject to availability.
*Please see more information about ADD-ONS here: https://snowyfun.com/birthday-party/add-ons/
2. You can create invitation here:
🎉 Birthday Party Schedule
For standard birthday parties, here’s how your celebration will flow:
First 45 minutes: Kids will enjoy playtime in Jump City.
Next phase: They’ll head to your reserved party room or table for pizza, cake, and gift opening.
Final minutes: Wrap up with more fun in Jump City or in the Snow Room (if added).
🕒 Example: If your party is booked for 2:00 PM, your schedule will look like this:
Jump City: 2:00–4:00 PM
Party Room/Table: 2:00–3:30 PM
At 3:30 PM, we’ll assist you in moving your belongings to a public table so we can clean and prepare the room for the next party.
Snow Room (if added): 3:30–4:00 PM
🛍️ Private Party Schedule
For private parties, here’s the breakdown:
First hour: Exclusive access to Private Jump City.
Next 40 minutes: Head to your Private Party Room for food, cake, and presents.
After that: Transition to the Private Snow Room (if added).
🕒 Example: If your private party starts at 10:00 AM, your schedule is:
Private Jump City: 10:00–11:00 AM
Private Party Room: 10:00–11:40 AM
At 11:40 AM, we’ll help you move to a public table so we can clean the room.
Private Snow Room (if added): 11:40 AM–12:10 PM
⚠️ Please note: The entire venue is not private during your event. Only the designated private areas are reserved for you. If you’d like the full venue to yourself, please select the Private Venue option on our booking page.
✅ A Few Friendly Reminders:
Please arrive 15 minutes before your scheduled party time. Your party host will greet you and guide the kids to start playing.
For standard parties, playtime starts with 45 minutes in Jump City; for private parties, it’s 1 hour.
Please be mindful of your party schedule and work with your host to ensure smooth transitions between areas. This helps us stay on time for all guests.
SNOW ROOM
You may add half an hour Snow Room to your package for the entire party.
#Entire party for all packages Up to 15 kids: $100 #Entire party for all packages more than 15 kids: $150
#Snow Room for private party: $250
- Please ask other parents to bring winter gear but if they forget, We will provide all winter gear depending on availability.
- Please consider we will add half an hour to party for private Snow Room and for shared snow room, half an hour will be inside 2 hours party.
- Snow room is not open weekdays.
- Note: Snow room may be not available all the time. we refund you full amount for ADD-ON due to unavailability.
- More information: https://snowyfun.com/birthday-party/add-ons/
Anyone who is jumping counts towards headcount except infants under 1. This includes a birthday party child. We DO NOT charge for parents, grandparents siblings or friends to stay and watch.
🎉 What’s Included in Your Party:
Jump Time in the Giant Inflatable Arena – Let the kids bounce, slide, and play to their hearts’ content!
Private Party Room with a Throne & TV or Reserved Table – A special space to celebrate in style.
Drinks for Kids – Includes Fruit juice and water.
Pizza for the Kids – Hot and ready to enjoy.
Forks, cups, and napkins for the kids.
Dedicated Party Host – We’ll handle setup, cleanup, and coordination so you can relax and enjoy the celebration.
Basic Decorations Provided – Includes:
Solid-color tablecloths, plates, napkins
A large “Happy Birthday” banner
A few air-filled balloons
Your choice decoration color.(See available colors here)
You’re welcome to bring your own themed decorations—just no items on walls or ceilings, please.
Digital Invitations – Easy to send and share with your guests.
Free Bonus Activities – Extra fun is always included!
There are a total of 4 or 5 tables in each party room. The 2 kids tables are 30″ by 96″ and one more 30″ by 72″ , food serving tables are 30″ by 60″ and the cake table is round 36″, there are folding chairs for parents.
You can see party room pictures here: Gallery
We don’t charge extra for adults or kids over 12 years old.
It’s not.
You cannot without a deposit. Reservations are held on a first come first serve basis.
How do I change the time and/or date of the party? How do I change package?
All you need is your confirmation Text to make any updates/changes to your party reservation, just reply to that text and we will take care or that or you can do in your end just hit reschedule button or sign in to your account:
Please note that date and time changes are subject to availability
Cancelation policy:
You will be required to pay a nonrefundable deposit at the time you book your event. The final cost will be calculated at the end.
We ask that you please reschedule or cancel at least 3 days before the beginning of your appointment.
In the event of a cancellation, the full deposit will be forfeited. However, you have the option to reschedule with no expiration date. To reschedule, simply refer to your confirmation email or text or sign in to your account:
*If you notify us of the cancellation at least 2 weeks before the event with an acceptable reason, we will issue a gift card for your booking.
If you cancel 2 days or less prior to your party date or no show-up, you will be charged 100% of the cost of the party.
Birthday Party Food Policy
With a booked birthday party, you’re welcome to bring your own birthday treats — including cake, cupcakes, or decorated cookies — to celebrate! 🎂
You may also bring drinks and one tray of snacks at no extra charge for your convenience.
If a guest has a specific food allergy, please contact our manager in advance so we can help make appropriate arrangements.
🍽️ Want to Bring More Food?
You can add outside food to your party for an additional cleaning fee:
Up to 3 trays of food or outside pizzas: $39
More than 3 trays: $75
⚠️ Please note: Cake and cupcakes are only allowed with a booked party — no exceptions.
Please don’t take food or drinks to the carpeted area, stains won’t come off if you spill. Please NO confetti, streamers, sparkler candles and Piñata inside venue and no gum, food or drink, sharp stuff and glasses or dirty shoes inside Jump City or Snow Room and no shoes inside inflatables and toddler area. Failure to do so will result in a $100.00 cleaning fee.
*Please arrive 15 minutes prior to your scheduled party time. Your host will be there to help set up decorations, and the kids will play for the first 45 minutes(1 hour for private)
No need to call us! Simply reply to the confirmation text message you received after booking with any questions or requests, and we’ll handle it for you!
Yes, we will serve the children their pizza, cut and serve the cake, setup room with basic decorations or helping you out with your own decorations and clean up room after you done.
*Reserved table is including shared host, other partied dedicated host.
Yes, you may bring your own decorations such as table covers, center pieces, balloons, etc. We do not allow posters, banners, or any décor on our walls or ceilings. We provide plates, forks, and napkins free of charge. If you would like to bring your own paper products, you may do so.
Our bouncers are adult friendly, You can stay and play with you little one inside inflatables but we are asking that you do not jump or run when other kids are around for little ones safety. (Except private party, you can run and jump with no limit when you have private party)
height restriction: For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Age restriction: Just One year to 12 years old can run and jump.
Yes, depends to availability. Please reply to text message you receive from us(square) and request to add extra hour for jump city or private room.
Yes, we have speaker so you can connect your phone and play what you want or we can stream your requests through YouTube.
Yes and we can change channel if you want to see your favorite game or play You tube or play your own flash memory.
We can seat 50 people at the same time in each party room.
No but it will be appreciated.
Yes, absolutely! If your child has any special needs, please let us know when booking so we can make the proper accommodations and inform your Party Host in advance.
If you have dietary restrictions, simply reply to your confirmation text — you’re welcome to bring your own food to meet those needs.
Yes, we have toddler area.
Max 70 kids. Please choose correct package.
Changes to the package must be made prior to the day of the reserved party, just reply to the text you will receive from us(Square) after booking to change your package or you can pay $15 per extra kid at party time.
Please note that package changes is subject to availability.
Each reserved birthday party has a party server. Our party servers follow the below safety measures:
• Party servers must always wear a face covering or mask if parents ask. (He/she is already vaccinated)
• Gloves will be worn when handling food, cake and changed when changing tasks.
• Prior to the birthday party starting, party servers will discuss other details/requests with the birthday parent.
There is no additional charge for parents or care-givers.
Yes – our weekly Open Jump sessions are not drop-off events.
An admission fee is required for all children participating in Open Jump, which covers their entry into the facility. Please note, this fee is non-refundable once the session has started.
Non-profit public or private preschools or elementary schools with 75 or more students enrolled, and non-profit organizations benefitting children’s causes with over 75 members, are eligible to hold Fundraisers at Snowy Fun. Up to 20% of the sales from your event will be returned to your organization. Only authorized personnel and representatives can officially book events. Only one event per month may be held per school or organization.
Fundraisers are held Monday-Friday, and must be booked 21 days in advance.
Of course! You can call up until 7 days before the event.
Not Applicable to Non-Profit Fundraising
Yes, you have up until 72 hours to call and make that change.
Not Applicable to Non-Profit Fundraising.
Yes, as required by IRS Rules and Regulations, we require a Form W-9 from private schools.
Note, however, that we do not require a Form W-9 from Public schools and School Districts as the IRS generally treats public schools and their districts as government instrumentalities or agencies thereof.
Not Applicable to Non-Profit Fundraising
We will not deliver a donation check to your organization until we receive a signed Form W-9. A copy of a Form W-9 was included in the confirmation email sent to you when you registered for the event and can also be found at http://www.irs.gov.
Yes, we reserve the right to cancel a scheduled event, at any time, if we determine that an organization fails to comply with our fundraising rules.
Please contact one of our fundraising agents at 1-469-770-0521 or email us directly at info@snowyfun.com