Questions & Answers
ADD-ON* All customers must fill out and/or have a valid waiver before entering the park.
Sign Waiver
*Please read safety rules.
How can I add ''ADD-ONS'' to my party:
If you need our free digital invitation, change your party package, Choose color for decoration or any ADD-ON, like snow room please reply to text you will receive from us(Square) after book your party at least 48 hours before party time or you can buy from this link: ADD-ON
* Snow room shared party $150, private party $250, Meet snowy $50, Each extra hour shared Jump City $100 and private jump city $300, Each extra hour private room $100.(subject to availability)
*Extra large cheese pizzas $16.99 and $2 for any topping will be added, we have most of the toping like peperoni, chicken, beef, pineapple, green pepper, onion, mushroom, tomato, black olive. Pizza is large(14") with 8 slices.
*You can add soft drinks, snack for you guest during party or bring yours,
Water $1.50, Juice $1, Canned soda (Coke-Diet coke-Dr Pepper-Diet Dr Pepper-Gatorade-Mtn Dew-Pepsi-Sprite-Sunkist) $2, 2 Liter Coke Products $5, Snack (Goldfish-Oreo-Fritos-Lays-Doritos-Ruffles-Cheetos) $1.65.
You can see more details about add-on here : ADD-ON
HOW IS MY PARTY RAN? WHAT IS THE SCHEDULE OF THE PARTY?
*Shared Party Schedule: The children will spend the first 45 minuets of your party in Jump City. They will then be called to come into the party room or reserved table for pizza, Cake and to open any presents and finish up in Jump City or Snow Room (If it was added). For example if you book the party for 2pm, you will have access to Jump City from 2pm to 4pm and your room or reserved table from 2pm to 3:30pm(We will help you put your stuff on one of the public tables at 3:30 and start cleaning the room for the next party) and snow room 3:30pm to 4pm(If it was added).
*Private Party Schedule: The children will spend the first hour of your party in the private jump city. They will then be called to come to the private party room for pizza and cake and to open any presents for last 40 minutes. You have the private party room for one hour and 40 minutes. Then you will need to go to the public area and will begin your private Snow Room (If it was added). For example, if book the party for 10am, you will have access to private Jump City from 10am to 11am and your private room from 10am to 11:40am(We will help you put your stuff on one of the public tables at11:40 and start to cleaning the room for the next party) and you will have the private Snow Room from 11:40pm to 12:10pm (If it was added). Please consider the whole venue is not private and you will have just the private area according to schedule. If you want the whole venue private, please choose the private venue option o our booking page.
*Private Venue: The whole venue is private for you according to below schedule (2 Private rooms, Café area, Commercial kitchen, Snow Room and Jump City): Party schedule: 2 hours total party, You have access to jump city for 2 hours, private room first 1 hour and forty minutes, snow room last 45 minutes.
DOES THE 10 PARTICIPANTS/CHILDREN INCLUDE THE BIRTHDAY CHILD?
Yes, anyone who is jumping counts towards the 10 except infants under 1. This includes a birthday party for the child. We DO NOT charge for parents, grandparents or friends to stay and watch. (Just kids under 12 years old are allowed to jump so we do not count older kids)
What will be provided by snowy for party:
Party includes Jumping in the giant inflatables arena; Private Party Room with throne & TV or reserved table; Drinks(Capri suns) for kids; All the necessary paper products and utensils; Party host, We will handle all the details and cleanup while the birthday boy or girl and their party guests focus on having fun; Basic decoration with large happy birthday banner, tablecloths/plates/napkins (You can choose the color/depends on availability) and a few air-filled balloons; digital invitation
How many tables are there and how big are they?
There are a total of 6 tables in each party room. The food display tables are 60"x30", the cake table is round, there are picnic style benches and folding chairs for parents.
You can see party room pictures here: https://snowyfun.com/gallery.html
What is included basic decoration:
We are providing basic decoration: Large happy birthday banner, tablecloths/plates/napkins (You can choose the color/depends on availability) and a few air-filled balloons. We have main colors like pink, blue, red, white, black, green, purple but sometimes we are out of the some colors so please choose at least 2 colors. You are welcome to bring your decoration.
You can see basic decoration pictures here: https://snowyfun.com/gallery.html
How many adults/parents can I invite to my party?
We don’t charge extra for adults or kids over 12 years old.
Is my deposit refundable?
It's not.
Can I hold a time slot without a deposit?
You cannot without a deposit. Reservations are held on a first come first serve basis.
After I’ve booked my party, can I make changes? What is the cancellation policy?
You will be required to pay a nonrefundable deposit at the time you book your event. The final cost will be calculated at the end. If you cancel your party, you will forfeit the full deposit. If you need to reschedule the party, we will collaborate with you to find another date and time to host your party with no expiration, or you will forfeit the full deposit. To reschedule please reply to the text message that you will receive after booking the party at least 3 days prior to your party time. Deposits are applied to the remaining balance at the end of the party. If you cancel 2 days or less prior to your party date or no show up, you will be charged 100% of the cost of the party. We may issue gift card for canceled party if you let us know at least 2 weeks prior party time.
What happens if I don’t show up for my party?
If you cancel 2 days or less prior to your party date or no show up, you will be charged 100% of the cost of the party.
WHAT AM I ALLOWED TO BRING TO THE PARTY? WHAT DO I NEED TO BRING?
No outside food is allowed in the park. However, with a paid birthday party, feel free to bring birthday treats like cake, cupcake or decorated cookies for celebration! Baked goods served to guests in single serve format (i.e., cupcakes) is recommended. We are also allowed to bring drinks and one tray snacks for your convenience. If a party guest has a specific food allergy, contact the manager about making arrangements. You can add outside food to your party for extra charge: Up to 3 tray foods $39, more than 3 trays food $75, more than 1 tray snack $39, Outside pizzas $39.
*We don't allow any cake or cupcakes without booked party.
What is not allowed in the park?
Please don’t take food or drinks to the carpeted area, stains won’t come off if you spill. Please NO confetti, streamers, sparkler candles inside venue and no gum, food or drink, sharp stuff and glasses or dirty shoes inside Jump City or Snow Room and no shoes inside inflatables and toddler area. Failure to do so will result in a $100.00 cleaning fee.
How early can I arrive before my birthday party?
15 minutes
Is snow room cold and are you providing winter gear for snow room?
Yes- It's about 25 F. We provide boots and shoe covers for free. Kids need to wear warm clothes like gloves, jackets (optional but recommended); We can provide those if you want but it depends on availability so please bring winter gear if possible.
Is whole venue cold?
No, Just the snow room is cold.
How much is the deposit?
We require a $75 deposit for reservations.
Will there be someone in the party room to serve us?
Yes, we will serve the children their pizza, cut and serve the cake, setup room with basic decorations or helping you out with your own decorations and clean up room after you done.
*Reserved table is including shared host, other partied dedicated host.
Can I bring my own decorations?
Yes, you may bring your own decorations such as table covers, center pieces, balloons, etc. We do not allow posters, banners, or any décor on our walls or ceilings (if you use tape, may we accommodate to put on your banner). We provide plates, forks, and napkins free of charge. If you would like to bring your own paper products, you may do so.
Is there a cleaning fee?
No
Are parents allowed on the bouncers?
Our bouncers are adult friendly, but we are asking that you do not jump or run for little ones safety. (Except private party)
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can I add extra time to my party?
Yes, depends to availability. Please reply to text message you receive from us(square) and request to add extra hour for jump city or private room.
Do you have parking available?
Yes, we do have parking available in the front of our building as well as along the side and the back of our facility. Double parking in the front and double parking in the back of our facility is permitted.
Can I bring my own music?
Yes, we have speaker so you can connect your phone and play what you want or we can stream your requests through YouTube.
Do you have TV inside room:
Yes and we can change channel if you want to see your favorite game.
How many people can be seated in the each party room?
We can seat 50 people at the same time in each party room.
Can we bring our own drink cooler?
Yes.
Do you have a mandatory gratuity/tip?
No but it will be appreciated.
Do you have a lost & found?
Yes, we do have a lost & found. All items left behind more than one week will be donated to a local charity. We are not responsible for any items left behind.
IS THERE A PLACE TO PUT PRESENTS?
Yes.
MY CHILD IS GLUTEN INTOLERANT - DO YOU MAKE AN EXCEPTION FOR FOOD IF WE BRING IN THEIR SPECIAL STUFF?
Yes, if your child has special needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Host.
I HAVE SOME KIDS A THAT ARE COMING TO OUR PARTY THAT ARE VERY YOUNG, AGES 2 & UNDER… DO WE HAVE TO PAY FOR THEM?
Any child older than one year who is jumping or accessing any attractions, regardless of age, will need to be paid for.
ARE THERE SPECIFIC PLACES FOR YOUNGER CHILDREN TO JUMP?
Yes, we have toddler area.
IT THERE ANY AGE LIMIT?
Yes, one year to 12 years old.
How many kids can I invite?
Max 70 kids. Please choose correct package.
What if I have extra kids?
We charge $15 for each extra kid but no more than 30 kids allowed in private or shared party if you have more please book private venue. You can upgrade/downgrade your package 48 hours before party time.
What happens if my guest count changes?
Changes to the package must be made prior to the day of the reserved party, just reply to the text you will receive from us(Square) after booking to change your package or you can pay $10 per extra kid at party time.
Please note that package changes is subject to availability.
How do I change the time and/or date of the party?
All you need is your confirmation Text to make any updates/changes to your party reservation, just reply to that text and we will take care or that or you can do in your end just hit reschedule button in confirmation email. Please note that date and time changes are subject to availability
Does my deposit go toward the total bill?
Yes
What extra precautions are the party servers taking?
Each reserved birthday party has a party server. Our party servers follow the below safety measures:
• Party servers must always wear a face covering or mask if parents ask. (He/she is already vaccinated)
• Gloves will be worn when handling food, cake and changed when changing tasks.
• Prior to the birthday party starting, party servers will discuss other details/requests with the birthday parent.
Sign Waiver
*Please read safety rules.
How can I add ''ADD-ONS'' to my party:
If you need our free digital invitation, change your party package, Choose color for decoration or any ADD-ON, like snow room please reply to text you will receive from us(Square) after book your party at least 48 hours before party time or you can buy from this link: ADD-ON
* Snow room shared party $150, private party $250, Meet snowy $50, Each extra hour shared Jump City $100 and private jump city $300, Each extra hour private room $100.(subject to availability)
*Extra large cheese pizzas $16.99 and $2 for any topping will be added, we have most of the toping like peperoni, chicken, beef, pineapple, green pepper, onion, mushroom, tomato, black olive. Pizza is large(14") with 8 slices.
*You can add soft drinks, snack for you guest during party or bring yours,
Water $1.50, Juice $1, Canned soda (Coke-Diet coke-Dr Pepper-Diet Dr Pepper-Gatorade-Mtn Dew-Pepsi-Sprite-Sunkist) $2, 2 Liter Coke Products $5, Snack (Goldfish-Oreo-Fritos-Lays-Doritos-Ruffles-Cheetos) $1.65.
You can see more details about add-on here : ADD-ON
HOW IS MY PARTY RAN? WHAT IS THE SCHEDULE OF THE PARTY?
*Shared Party Schedule: The children will spend the first 45 minuets of your party in Jump City. They will then be called to come into the party room or reserved table for pizza, Cake and to open any presents and finish up in Jump City or Snow Room (If it was added). For example if you book the party for 2pm, you will have access to Jump City from 2pm to 4pm and your room or reserved table from 2pm to 3:30pm(We will help you put your stuff on one of the public tables at 3:30 and start cleaning the room for the next party) and snow room 3:30pm to 4pm(If it was added).
*Private Party Schedule: The children will spend the first hour of your party in the private jump city. They will then be called to come to the private party room for pizza and cake and to open any presents for last 40 minutes. You have the private party room for one hour and 40 minutes. Then you will need to go to the public area and will begin your private Snow Room (If it was added). For example, if book the party for 10am, you will have access to private Jump City from 10am to 11am and your private room from 10am to 11:40am(We will help you put your stuff on one of the public tables at11:40 and start to cleaning the room for the next party) and you will have the private Snow Room from 11:40pm to 12:10pm (If it was added). Please consider the whole venue is not private and you will have just the private area according to schedule. If you want the whole venue private, please choose the private venue option o our booking page.
*Private Venue: The whole venue is private for you according to below schedule (2 Private rooms, Café area, Commercial kitchen, Snow Room and Jump City): Party schedule: 2 hours total party, You have access to jump city for 2 hours, private room first 1 hour and forty minutes, snow room last 45 minutes.
DOES THE 10 PARTICIPANTS/CHILDREN INCLUDE THE BIRTHDAY CHILD?
Yes, anyone who is jumping counts towards the 10 except infants under 1. This includes a birthday party for the child. We DO NOT charge for parents, grandparents or friends to stay and watch. (Just kids under 12 years old are allowed to jump so we do not count older kids)
What will be provided by snowy for party:
Party includes Jumping in the giant inflatables arena; Private Party Room with throne & TV or reserved table; Drinks(Capri suns) for kids; All the necessary paper products and utensils; Party host, We will handle all the details and cleanup while the birthday boy or girl and their party guests focus on having fun; Basic decoration with large happy birthday banner, tablecloths/plates/napkins (You can choose the color/depends on availability) and a few air-filled balloons; digital invitation
How many tables are there and how big are they?
There are a total of 6 tables in each party room. The food display tables are 60"x30", the cake table is round, there are picnic style benches and folding chairs for parents.
You can see party room pictures here: https://snowyfun.com/gallery.html
What is included basic decoration:
We are providing basic decoration: Large happy birthday banner, tablecloths/plates/napkins (You can choose the color/depends on availability) and a few air-filled balloons. We have main colors like pink, blue, red, white, black, green, purple but sometimes we are out of the some colors so please choose at least 2 colors. You are welcome to bring your decoration.
You can see basic decoration pictures here: https://snowyfun.com/gallery.html
How many adults/parents can I invite to my party?
We don’t charge extra for adults or kids over 12 years old.
Is my deposit refundable?
It's not.
Can I hold a time slot without a deposit?
You cannot without a deposit. Reservations are held on a first come first serve basis.
After I’ve booked my party, can I make changes? What is the cancellation policy?
You will be required to pay a nonrefundable deposit at the time you book your event. The final cost will be calculated at the end. If you cancel your party, you will forfeit the full deposit. If you need to reschedule the party, we will collaborate with you to find another date and time to host your party with no expiration, or you will forfeit the full deposit. To reschedule please reply to the text message that you will receive after booking the party at least 3 days prior to your party time. Deposits are applied to the remaining balance at the end of the party. If you cancel 2 days or less prior to your party date or no show up, you will be charged 100% of the cost of the party. We may issue gift card for canceled party if you let us know at least 2 weeks prior party time.
What happens if I don’t show up for my party?
If you cancel 2 days or less prior to your party date or no show up, you will be charged 100% of the cost of the party.
WHAT AM I ALLOWED TO BRING TO THE PARTY? WHAT DO I NEED TO BRING?
No outside food is allowed in the park. However, with a paid birthday party, feel free to bring birthday treats like cake, cupcake or decorated cookies for celebration! Baked goods served to guests in single serve format (i.e., cupcakes) is recommended. We are also allowed to bring drinks and one tray snacks for your convenience. If a party guest has a specific food allergy, contact the manager about making arrangements. You can add outside food to your party for extra charge: Up to 3 tray foods $39, more than 3 trays food $75, more than 1 tray snack $39, Outside pizzas $39.
*We don't allow any cake or cupcakes without booked party.
What is not allowed in the park?
Please don’t take food or drinks to the carpeted area, stains won’t come off if you spill. Please NO confetti, streamers, sparkler candles inside venue and no gum, food or drink, sharp stuff and glasses or dirty shoes inside Jump City or Snow Room and no shoes inside inflatables and toddler area. Failure to do so will result in a $100.00 cleaning fee.
How early can I arrive before my birthday party?
15 minutes
Is snow room cold and are you providing winter gear for snow room?
Yes- It's about 25 F. We provide boots and shoe covers for free. Kids need to wear warm clothes like gloves, jackets (optional but recommended); We can provide those if you want but it depends on availability so please bring winter gear if possible.
Is whole venue cold?
No, Just the snow room is cold.
How much is the deposit?
We require a $75 deposit for reservations.
Will there be someone in the party room to serve us?
Yes, we will serve the children their pizza, cut and serve the cake, setup room with basic decorations or helping you out with your own decorations and clean up room after you done.
*Reserved table is including shared host, other partied dedicated host.
Can I bring my own decorations?
Yes, you may bring your own decorations such as table covers, center pieces, balloons, etc. We do not allow posters, banners, or any décor on our walls or ceilings (if you use tape, may we accommodate to put on your banner). We provide plates, forks, and napkins free of charge. If you would like to bring your own paper products, you may do so.
Is there a cleaning fee?
No
Are parents allowed on the bouncers?
Our bouncers are adult friendly, but we are asking that you do not jump or run for little ones safety. (Except private party)
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can I add extra time to my party?
Yes, depends to availability. Please reply to text message you receive from us(square) and request to add extra hour for jump city or private room.
Do you have parking available?
Yes, we do have parking available in the front of our building as well as along the side and the back of our facility. Double parking in the front and double parking in the back of our facility is permitted.
Can I bring my own music?
Yes, we have speaker so you can connect your phone and play what you want or we can stream your requests through YouTube.
Do you have TV inside room:
Yes and we can change channel if you want to see your favorite game.
How many people can be seated in the each party room?
We can seat 50 people at the same time in each party room.
Can we bring our own drink cooler?
Yes.
Do you have a mandatory gratuity/tip?
No but it will be appreciated.
Do you have a lost & found?
Yes, we do have a lost & found. All items left behind more than one week will be donated to a local charity. We are not responsible for any items left behind.
IS THERE A PLACE TO PUT PRESENTS?
Yes.
MY CHILD IS GLUTEN INTOLERANT - DO YOU MAKE AN EXCEPTION FOR FOOD IF WE BRING IN THEIR SPECIAL STUFF?
Yes, if your child has special needs, please let us know upon booking your party so that we can make the appropriate accommodations and inform your Party Host.
I HAVE SOME KIDS A THAT ARE COMING TO OUR PARTY THAT ARE VERY YOUNG, AGES 2 & UNDER… DO WE HAVE TO PAY FOR THEM?
Any child older than one year who is jumping or accessing any attractions, regardless of age, will need to be paid for.
ARE THERE SPECIFIC PLACES FOR YOUNGER CHILDREN TO JUMP?
Yes, we have toddler area.
IT THERE ANY AGE LIMIT?
Yes, one year to 12 years old.
How many kids can I invite?
Max 70 kids. Please choose correct package.
What if I have extra kids?
We charge $15 for each extra kid but no more than 30 kids allowed in private or shared party if you have more please book private venue. You can upgrade/downgrade your package 48 hours before party time.
What happens if my guest count changes?
Changes to the package must be made prior to the day of the reserved party, just reply to the text you will receive from us(Square) after booking to change your package or you can pay $10 per extra kid at party time.
Please note that package changes is subject to availability.
How do I change the time and/or date of the party?
All you need is your confirmation Text to make any updates/changes to your party reservation, just reply to that text and we will take care or that or you can do in your end just hit reschedule button in confirmation email. Please note that date and time changes are subject to availability
Does my deposit go toward the total bill?
Yes
What extra precautions are the party servers taking?
Each reserved birthday party has a party server. Our party servers follow the below safety measures:
• Party servers must always wear a face covering or mask if parents ask. (He/she is already vaccinated)
• Gloves will be worn when handling food, cake and changed when changing tasks.
• Prior to the birthday party starting, party servers will discuss other details/requests with the birthday parent.